Car Insurance and And Accident?

I was hit from behind on Tuesday morning, called my insurance right after, the next day got my police report (like I was told) and gave me insurance the information, I also called the persons who hit me insurance and gave them the information, it turns out that on Wednesday this woman hadn't even filed a claim yet, nor picked up the police report (by law in NY state any accident that has damage reaching over $1,000 has to be sent to Albany by the people) I sent mine Tuesday morning. I was told within 24 hours a rep would call and send someone out to see my car, I figured that being it was late Wednesday already by Thursday or Friday I'd hear something. Turns out nothing yet, and when calling again this woman STILL hasn't filed a claim or picked up her police report. I plan on calling my insurance again but what is going on? How long must I wait for this, my car is damaged badly and needs to be fixed and I feel this woman should pay for this, and all she has caused me? What should be my next move here?

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